Independent Repair Shops
Unified
System
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Our software seamlessly integrates inventory, customer, and repair tracking into one platform, eliminating data silos and boosting operational efficiency.
Automated Data Management
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Minimize manual entry with our automated system, reducing errors and freeing up more time for technicians to focus on repairs.
Real-Time
Insights
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Gain instant visibility into parts availability, technician productivity, and job status with our software, streamlining repairs and enhancing customer satisfaction.
Robust Reporting and Analytics
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Make data-driven decisions with our software’s powerful reporting tools, tracking KPIs like repair times, technician performance, and parts usage.
Enhanced Customer Communication
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Provide timely, transparent updates to customers on repair status, estimates, and service history with our communication tools, improving the customer experience.
Modules Made for You
Core
Our solution streamlines operations for independent repair shops by automating financial tasks and delivering real-time insights, freeing them to focus on what matters most – repairing and maintaining vehicles. It ensures regulatory compliance, mitigating the risk of costly penalties and damage to their hard-earned reputation. With real-time visibility into performance, independent shops can make informed decisions to optimize profitability and stay competitive in their market.
Manager
Automates financial tasks, centralizes data, and provides actionable insights to help independent repair shops optimize efficiency and performance.
Features
- Analyze service history and automated reminders to proactively recommend maintenance services, minimizing unexpected breakdowns and downtime for customers.
- Use detailed maintenance records to provide customers with transparent, accurate estimates and invoices, building trust and clarity around repair work.
- Automate communication with customers around service scheduling, status updates, and completion notifications, keeping them informed throughout the repair process.
- Offer customized maintenance programs based on standardized intervals and due soon thresholds, tailoring service schedules to each customer's specific fleet needs.
- Track key performance indicators and analyze trends to provide customers with valuable insights on their fleet's health and areas for improvement.
- Prioritize repairs efficiently and keep customers updated on timelines to minimize downtime and get their operations back up and running smoothly.
- Maintain detailed, paperless records of maintenance, repairs, and inspections, making it easy to access service history and support warranty claims.
- Provide visibility into repair and maintenance costs, helping customers understand expenses and make informed decisions to control costs over time.
- Use automated reminders and performance alerts to proactively identify potential issues, addressing them before they cause breakdowns and costly repairs.
- Conduct efficient, paperless inspections with customizable forms and photo attachments, providing customers with clear reports on their vehicles' condition.
- Share insights from fuel consumption trends and other performance data to educate customers on how to optimize their fleet's efficiency and extend vehicle life.
- Focus on providing a positive customer experience through clear communication, timely service, and proactive maintenance recommendations to build loyalty and retention.
Intel
Transforms data into actionable insights to help independent repair shops make data-driven decisions and succeed in a competitive market.
Features
- Executive dashboards provide a high-level view of KPIs, enabling informed strategic decisions and goal setting.
- Comparison of current performance to historical trends and industry benchmarks informs strategic planning and resource allocation.
- Insights into anomalies, trends, and correlations help executives anticipate risks and capitalize on opportunities.
- Detailed reports and analysis of departmental performance (sales, service, accounting) guide process improvements and efficiency initiatives.
- Data-driven insights into workload, capacity, and trends help managers make informed decisions about staffing and resource allocation.
- Metrics and reports on employee performance facilitate objective evaluations, goal setting, and targeted training initiatives.
- Proactive detection of operational issues (e.g., decreases in sales, increases in cycle time) enables swift investigation and resolution.
- Visibility into individual performance metrics and targets guides goal setting and personal development plans.
- Insights into workflows and trends help employees identify opportunities to enhance their processes and efficiency.
- Data on areas of strength and weakness inform targeted training and skill development initiatives.
- Data-driven discussions and decision-making foster collaboration and break down silos between departments.
- A culture of data analysis and insight-driven decision-making drives ongoing improvement and innovation.
- Consolidation of data from various systems (DMS, CRM, ERP) eliminates data silos and provides a single source of truth.
- Granular permissions and controls ensure sensitive data is protected while still enabling relevant insights.
Connect
Empowers independent repair shops to centralize interactions, streamline operations, and enhance efficiency through personalized experiences, automation, and integration.
Features
- Detailed project requests capture all necessary specs and requirements, ensuring clarity.
- Shared visibility into part orders and custom fabrication status keeps all parties aligned.
- Scheduling reminders ensure timely pickups, deliveries, and project milestones.
- Controlled access ensures customers see only relevant project details, streamlining communication.
- Real-time support answers questions and resolves issues promptly, minimizing delays.
- Updates on project status, scheduling, and more keep customers in the loop proactively.
- Electronic review and approval of designs and estimates streamline the process, reducing errors.
- Shared access to project docs enables real-time collaboration and feedback.
- Customers can track projects, access docs, and update info at their convenience, reducing inquiries.
- Easy access to past customizations aids in specifying new projects.
- Customers can update personal and payment info securely, streamlining administrative tasks.
- Streamlined process for addressing any fit or finish issues post-project, ensuring satisfaction.
- Upfitters can publish helpful resources on customization options and processes.
Pay
Simplifies payment processing, reduces reconciliation complexity, and enhances security for independent repair shops.
Features
- Process payments directly within the existing system, eliminating the need to juggle multiple platforms.
- Store payment info securely, enabling quick checkout for repeat customers and reducing transaction time.
- Track parts and manage orders directly within the platform, minimizing manual data entry and freeing staff to focus on repairs.
- Schedule shifts, track hours, and set permissions from a single platform, streamlining HR tasks and reducing system hopping.
- Accept various payment methods in a single system, streamlining the acceptance process and reducing wait times.
- Store payment info securely, enabling quick checkout for repeat customers and reducing transaction time.
- Accept payments via phone or email through the virtual terminal, providing customers flexibility and reducing front-desk burden.
- Send digital invoices directly through the platform, allowing customers to pay quickly and easily online and reducing paperwork.
- Reduce administrative burden, freeing staff to focus on customer needs and provide better service.
- Provide customers confidence in the safety of their transactions, improving their experience and trust in the shop.
- Offer customers their preferred payment methods, improving their experience and increasing satisfaction.
- Clearly communicate costs, building customer trust and reducing potential disputes.
Track
Empowers independent repair shops to optimize operations, reduce costs, and enhance customer service through real-time IoT data and insights.
Features
- Use real-time telematics data to quickly identify issues, reducing diagnostic time and getting customers back on the road faster.
- Analyze telematics data to predict potential problems, allowing for proactive repairs and minimizing unexpected downtime.
- Use telematics data to provide personalized maintenance and repair recommendations, demonstrating expertise and value.
- Use telematics data to streamline the service process, reducing wait times and improving the overall customer experience.
- Analyze customer data to provide personalized service recommendations and offers, increasing loyalty and retention.
- Proactively reach out to customers with maintenance reminders and recommendations, showing a commitment to their ongoing vehicle health.
- Use telematics data to optimize the repair workflow, increasing efficiency and reducing labor costs.
- Make data-driven decisions about inventory, staffing, and other operational aspects, improving profitability.
- Use telematics insights to identify additional repair opportunities, increasing average ticket size and profitability.
- Provide customers with insights into their vehicle's health and performance, helping them better understand their vehicle and how to maintain it.
- Send customers personalized maintenance reminders based on telematics data, helping them stay on top of recommended maintenance.
- Offer driving tips and recommendations based on telematics data, helping customers improve fuel efficiency, safety, and more.
Commerce
Simplifies parts procurement for independent repair shops, enabling streamlined ordering, inventory management, and targeted promotions to enhance customer loyalty and revenue.
Features
- Use the platform's 360-degree view of customer interactions to gain a unified understanding of each customer's behavior, preferences, and needs.
- Provide customers with real-time visibility into their order history, status, and tracking information, improving transparency and reducing inquiries.
- Leverage customer interaction data to deliver personalized product recommendations and technical guidance, enhancing the overall service experience.
- Use insights from customer interaction data to proactively address potential issues and provide timely support, demonstrating a customer-centric approach.
- Simplify complex ordering processes through streamlined workflows, reducing friction and making it easier for customers to find and order the parts and supplies they need.
- Support ordering through catalog browsing, shop by diagram, and file upload, accommodating different customer preferences and technical requirements.
- Offer subscription options for regularly ordered items like consumables and maintenance parts, streamlining repeat orders and ensuring customers have what they need when they need it.
- Provide detailed product catalogs with specifications, diagrams, and technical guides, helping customers make informed purchasing decisions for complex and specialized repair parts and equipment.
- Create personalized storefront experiences tailored to the needs of different types of repair shops, improving engagement and simplifying navigation.
- Provide advanced product catalog search tools and filtering options, making it easier for customers to find specific and technical parts and supplies.
- Deliver personalized promotions, discounts, and customized pricing based on customer behavior, loyalty, and purchase history, increasing relevance and driving loyalty.
- Create specialized user roles and custom dashboards for different types of users within the repair shop, streamlining access to the information and functions they need.
Omnichannel
Enables independent repair shops to securely collaborate with teams and customers through customizable omnichannel messaging, video calls, and file sharing, while ensuring enterprise-grade security.
Features
- Implement the platform as a single point for secure internal collaboration, consolidating conversations and reducing radio or in-person distractions on the shop floor.
- Utilize features for organizing conversations to make it easy for technicians and service advisors to find and engage with relevant discussions about specific repairs, reducing mistakes and miscommunication.
- Integrate with existing shop management software to streamline workflows and provide a single pane of glass for repair status, parts inventory, and scheduling.
- Enable secure communication with vendors or suppliers, controlling access while facilitating necessary collaboration on parts ordering or technical support.
- Leverage audio and video calls and file sharing with data protection to enable efficient collaboration on complex repairs, like sharing photos or videos of issues or solutions.
- Support employees on their preferred channels, whether that's desktop, tablet, or mobile, ensuring they can access information and collaborate anytime, anywhere in the shop.
- Support employees on their preferred channels, whether that's desktop, tablet, or mobile, ensuring they can access information and collaborate anytime, anywhere in the shop.
- Leverage push notifications and read/delivery receipts to keep technicians and service advisors updated on repair status, parts arrivals, and scheduling changes in real-time.
- Tailor the platform's interface to the shop's specific needs and workflows, reducing friction and making communication more intuitive for technicians and other employees.
- Implement custom roles and permissions to control access and ensure technicians and employees only see relevant information, reducing information overload.
- Use the engagement dashboard and moderation to monitor communication, identify trends, and address any issues or conflicts promptly.
Rely on the platform's enterprise-grade security and compliance to protect sensitive customer and business data, even in a smaller shop setting.
- Implement data loss prevention and a message audit panel to monitor and control sharing of sensitive information, like customer personal data or proprietary repair techniques.
